Unknown USB Device (Device Descriptor Request Failed)

Can any help with this problem?
USB (3 ports) not working. But when the plugged the USB mouse device, the mouse does get charged.
Device Manager shows “Unknown USB Device (Device Descriptor Request Failed)”.
Running Windows 10 64 bit. Tried everything like uninstalling, updating, etc as the information on the internet. Also, updated the drivers but still getting the error.

Windows 10 sometimes does seem to have some difficulties. Sometimes it seems to automatically install the wrong driver, so you have to uninstall it then install the correct one from Zadig. Downloading the latest version of Zadig can also help. You can find it here: https://zadig.akeo.ie/

Another thing to bear in mind is that many USB cables that come with devices work for charging but not for data.

If you continue to have issues, please reach out to support@intellijel.com