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Issue with Quadra + Expander


#1

Hello!
I’m building up my 7u case and I have an issue with my brand new Quadra when I connect it with its expander.
When connected ENV1 doesn’t work anymore, it’s staying open with its led on.
You can have a look on the vid:

https://www.dropbox.com/s/232wmkafbu2f52u/IMG_0733.mov?dl=0

Can you help me ?

PS: the only way to reset ENV1 is (strangely) to connect the gate signal to the ENV1 output.


#2

try flicking both switches on the expander to the left. if that doesn’t help, email support@intellijel.com for help


#3

Done, no improvement. I send a mail, thanks.


#4

Hi, I have the same problem. Did you find a fix? Thanks, FW


#5

It looks like it could possibly be caused by bad cables that connect from the Quadra to expander, I’m in contact with the support team.