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Atlantis external in

#1

Hey,

Just got my Atlantis and noticed that the slider for the external in emits crackles and pops. Is there a fix for this or do I need to send it back?

Thanks!

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#2

Please e-mail support@intellijel.com

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#3

I didn’t buy it directly from you. I bought it from Thomann. Should I go through them?

Thanks!

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#4

It’s up to you. Our support techs will be better able to determine if the Atlantis is defective. If it does need to be repaired or replaced, dealing directly with Thomann might be faster.

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#5

Ok. I’ll start with thomann and hear what they say since it probably needs to go through them if I need to send it back.

Thanks!

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#6

Hey,

Got a second unit with the exact same problem

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#7

Is there anything connected to the input?

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#8

It’s both connected and just with the sine wave. It cuts out and glitches when you wiggle it. Seems like from your support team it seems like a batch of faulty sliders.

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#9

Ok, if you’re already in contact with support I’ll let them sort you out :slight_smile:

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closed #10
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